Refund Policy
Overview
Our refund and returns policy lasts 100 days. If 100 days have passed since your purchase, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned.
To complete your return, we require your order number.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at tech@thegreeenhouse.com
How to request a refund or 90-Day Satisfaction Guarantee
To start a refund or 90-Day Satisfaction Guarantee request, please use our dedicated refund form.
This form helps us collect the details we need to review your request efficiently.
Before submitting, please make sure you have:
- Your order number
- The product(s) included in your request
- Relevant purchase and usage dates (if applicable)
Start your request here:
Refund Request Form
Submitting the form does not guarantee approval. All requests are reviewed in accordance with our refund and returns policy.
Need Help?
Call us 10am - 10pm EST -
307-752-6782
